Silo & Roy is a marketplace where you can buy and sell products and services produced by LGBTQ+ majority-owned businesses . We want to make sure that you and your buyers have a positive experience on Silo & Roy. Please read on to find out more about your rights, as well as what is expected of you, as a seller.

This policy was published on July 17 2023. It will take effect on July 17 2023.

This policy is a part of our Terms of Use. By opening an Silo & Roy shop, you’re agreeing to this policy and our Terms of Use

1. Selling Basics

Keeping in mind these basic requirements will set you up for success on Silo & Roy. 

1. What Can’t be Sold on Silo & Roy

Even if they otherwise meet our marketplace criteria, prohibited items, services, and items that violate intellectual property laws are not allowed to be sold on Silo & Roy. All listings must offer an item for sale (which includes digitally delivered items, and can also include reserved listings). You may not create an Silo & Roy listing for the purpose of sharing a referral code, posting a want ad, or similar activity that does not offer a physical or digital item for sale. 

Keep in mind that members or, in some cases third parties, may flag listings that appear to violate our policies for Silo & Roy’s review. Silo & Roy may remove any listings that violate our policies. Note that listing fees are non-refundable. Silo & Roy may also suspend or terminate your account for any violations. You’ll still be on the hook to pay any outstanding fees on your Silo & Roy statement. You can find more information in our Fees & Payments Policy.

1. Managing your Silo & Roy Shop

Your shop represents you and your business to the Silo & Roy community. It’s important that you, your items and your shop are honestly and accurately represented. 

By selling on Silo & Roy, you agree that you will: 

1. Provide honest, accurate information to Silo & Roy and in your Seller info section.
2. Honor your Shop Policies. 
3. Ensure your shop content, such as any text, photos or videos used to represent yourself, your shop or your listings, abide by Silo & Roy’s policies, including our Anti-Discrimination Policy.
4. Accurately represent your items in listings and listing photos. 
5. Respect the intellectual property of others. If you feel someone has violated your intellectual property rights, you can report it to Silo & Roy.
6. Not engage in fee avoidance. 
7. Not create duplicate shops or take any other action (such as manipulating clicks, carts or sales) for the purpose of shilling, manipulating search or circumventing Silo & Roy’s policies. 
8. Not coordinate pricing with other sellers.

1. Seller Standards By listing a product for sale on Silo & Roy you understand and agree that you are responsible for complying with all applicable laws and regulations for the products you list for sale, including any required labels and warnings. Silo & Roy assumes no responsibility for the accuracy, labeling, or content of your listings.

M

eeting Service Level Standards

As a seller, you must provide great customer service and maintain trust with your buyers. These requirements are called our Seller Service Level Standards. Silo & Roy may reach out to you if your shop fails to meet Silo & Roy’s Seller Service Level Standards.

By selling on Silo & Roy, you agree to:

1. Honor your shipping and processing times. Sellers are obligated to ship an item or otherwise complete a transaction with a buyer in a prompt manner, unless there is an exceptional circumstance. Please be aware that legal requirements for shipping times vary by country. Read more in our Shipping Policy.
2. Respond to Messages in a timely manner.
3. Honor the commitments you make in your shop policies.
4. Resolve disagreements or order issues directly with the buyer. In the unlikely event that you can’t reach a resolution, Silo & Roy will mediate.
5. If you are unable to complete an order, you must notify the buyer and cancel the order.

1. Selling Fees

Sellers may be charged for using some of Silo & Roy’s services. There are fees associated with listing, selling, advertising, and certain other Silo & Roy products and features. You can find information on fees in the Fees and Payments Policy.

2. Being a Member of the Silo & Roy Community

At Silo & Roy, everyone is expected to treat fellow members of the Silo & Roy community with respect. As a seller, you have additional responsibilities to safeguard personal information and communicate promptly with buyers in order to provide a great customer experience. 

1. Creating and Uploading Content

As a member of Silo & Roy, you have the opportunity to create and upload a variety of content, like listings, Messages, text, photos, and videos. In order to keep our community safe and respectful, you agree that you will not upload content that is:

1. Contains hateful or derogatory language or imagery, or any content that is subject to our Anti-Discrimination and Hate Speech Policy;
2. Contains threats, harassment, extortion, or violates our rules about interference;
3. Violates someone else’s intellectual property rights;
4. Is false, deceptive, or misleading;
5. Contains unsolicited advertising or promotions, requests for donations, or spam;
6. Contains private information, whether it is your own, or someone else’s; 
7. Encourages or facilitates a transaction that evades the Silo & Roy checkout process; 
8. Contains prohibited medical drug claims;
9. Violates any of the rules described in our Prohibited Items Policy.

Some content on Silo & Roy is subject to additional requirements. Please see below for more details. 

1. Privacy and Protecting Personal Information

You are responsible for protecting members’ personal information you receive or process, and you must comply with all relevant legal requirements. This includes applicable data protection and privacy laws that govern the ways in which you can use Silo & Roy user information. These laws may require that you post and comply with your own privacy policy, which must be accessible to Silo & Roy users with whom you interact. Your privacy policy must be compatible with this policy and Silo & Roy’s Terms of Use and Privacy Policy 

In particular, when you sell using our Services (subject to this Policy) you may receive and determine what to do with certain personal information, such as when communicating with users and entering into transactions with buyers. This means you process personal information (for example, buyer name, email address, and shipping address) and, to the extent you do so, under EU law, you are an independent controller of data relating to other users that you may have obtained through the Services. For more information on the General Data Protection Regulation, see more resources at https://gdpr-info.eu and http://gdprandyou.ie. As a data controller (that is someone who decides what personal data is collected and the purpose you’ll use the data for) to the extent that you process user personal information outside of the Services, you may be required under applicable data protection and privacy laws to honor requests received from such users for data access, portability, correction, deletion, and objections to processing. Also, if you disclose personal information without the buyer’s proper consent, you are responsible for that unauthorized disclosure. This includes, for example, disclosures you make or unintentional data breaches. For example, you may receive a buyer’s email address or other information as a result of entering into a transaction with that buyer. This information may only be used for Silo & Roy-related communications or for Silo & Roy-facilitated transactions. You may not use this information for unsolicited commercial messages or unauthorized transactions. Without the buyer’s consent, and subject to other applicable Silo & Roy policies and laws, you may not add any Silo & Roy member to your email or physical mailing list, use that buyer’s identity for marketing, or obtain or retain any payment information. Please bear in mind that you’re responsible for knowing the standard of consent required in any given instance. If Silo & Roy and you are found to be joint data controllers of personal information, and if Silo & Roy is sued, fined, or otherwise incurs expenses because of something that you did in your capacity as a joint data controller of buyer personal information, you agree to indemnify, defend and hold Silo & Roy (and its employees, agents, consultants, subsidiaries, partners, affiliates, and licensors) harmless against any claims, costs, losses, damages, liabilities, judgements and expenses (including reasonable attorney fees) in connection with your processing of buyer personal information.

For more information, please see our Privacy Policy. 

1. Communication Standards

Interference

Interference occurs when a member intentionally interferes with another member’s shop in order to drive away their business. Interference is strictly prohibited on Silo & Roy. Examples of interference include:

1. Contacting another member to warn them away from a particular member, shop, or item;
2. Posting in public areas to demonstrate or discuss a dispute with another member;
3. Purchasing from a seller for the sole purpose of leaving a negative review;
4. Maliciously clicking on a competitor’s ads in order to drain that member’s advertising budget, also known as “click fraud.”
5. Creating or using an independent buyer account to maliciously upvote another shop’s negative reviews in order to position those reviews more prominently. 

Harassment and Discrimination 

Any use of Messages to harass other members is strictly prohibited. Similarly, Messages may not be used to support or glorify hatred or otherwise violate our Anti-Discrimination Policy. If you receive a Message that violates this policy, please let us know right away.

1. Forums and Teams

Forums and Teams are public spaces provided by Silo & Roy where sellers can connect, but there are communication standards that must be followed. More information can be found in the Silo & Roy Community Policy.

iii. Communicating Cancellations

If you are unable to complete a transaction, you must notify the buyer and cancel the transaction. If the buyer already submitted payment, you must issue a full refund. You are encouraged to keep proof of any refunds in the event a dispute arises. 

European Union Right of Withdrawal Buyers in the European Union (EU), and in parallel buyers in the UK, may be entitled to a 14-day “right of withdrawal” after receiving an item, during which they may return an item for any reason. The details of this right vary by EU member state or in the UK. The right of withdrawal may not apply to certain items like custom items or perishable goods. Rights with respect to digital items vary by EU member state or in the UK. 

Please be aware that in addition to this policy, each country has its own laws surrounding shipping, cancellations, returns, and exchanges. Please familiarize yourself with the laws of your own country and those of your buyers’ countries.

Sellers may still cancel an order and work toward a resolution with a buyer as they see fit for policies applied to their shops, such as the digital items policy.

3. Feedback, Cases and Your Success
4. Reviews

Reviews are a great way for you to build a reputation on Silo & Roy. Buyers can leave a review, including a one to five star rating within 100 days after the latter date of their item’s estimated delivery date. If an estimated delivery date is not available, the review window opens after the order’s processing time and shipping time have elapsed. Buyers can edit their review, including the photograph or video, any number of times during that 100 day period.

On the rare occasion you receive an unfavorable review, you can reach out to the buyer or leave a response. 

In order to keep Silo & Roy safe and improve our Services, we may take actions that limit the visibility of your shop, listings or ads, or that impact your payment account. In the event a shop sees unusual order activity, or we otherwise believe that your actions or shop may result in buyer disputes, chargebacks, increased risk of fraud, counterfeiting, or other claims, Silo & Roy may take actions such as limiting visibility of your account, placing restrictions or reserves on your payments account, or suspending your Silo & Roy account, in accordance with our Terms of Use, including this Policy and our Silo & Roy Payments Policy. When appropriate and permitted by law, Silo & Roy will communicate information to the affected seller about the issue. 

Silo & Roy may make changes to onboarding or authentication processes for sellers at our sole discretion. Completion of these processes may be required for seller account activation or continued access and usage.

If Silo & Roy has reason to believe you, Your Content, or your use of the Services violate our Terms, including this Seller Policy, we may deactivate Your Content to some or all users, or suspend or terminate your account (and any accounts Silo & Roy determines is related to your account) and your access to the Services. Generally, Silo & Roy will notify you that Your Content or account has been suspended or terminated, unless you’ve repeatedly violated our Terms or we have legal or regulatory reasons preventing us from notifying you.